Small business owners know how to maximize their budgets and look for areas where they can save. It’s important to watch where every dime gets spent and where every penny comes in. In order to keep more of those dimes and generate more of those pennies, business owners should place greater emphasis on customer retention.
Customer retention is huge when it comes to the success of a business. Why? Here’s a quick run down:
New customers are expensive.
The cost of acquiring new customers greatly surpasses that of retaining a current customer.
Happy customers talk.
A customer who is happy with your business and your product is going to tell the people they care for all about it.
Word-of-mouth is incredibly valuable.
It costs your business next to nothing when your happy customers start chattering about you.
Customer retention simply cannot be overlooked by small businesses. Check out our infographic that proves customer retention is way more important than bringing acquiring new customers.
Infographic by: www.patlive.com
Customer retention is huge when it comes to the success of a business. Why? Here’s a quick run down:
The cost of acquiring new customers greatly surpasses that of retaining a current customer.
Happy customers talk.
A customer who is happy with your business and your product is going to tell the people they care for all about it.
Word-of-mouth is incredibly valuable.
It costs your business next to nothing when your happy customers start chattering about you.
Customer retention simply cannot be overlooked by small businesses. Check out our infographic that proves customer retention is way more important than bringing acquiring new customers.
Infographic by: www.patlive.com
