Many companies rely on customer service representatives to be the liaison between customers and the business. Reps guide the customer through the purchasing process, troubleshoot any problems, and generally ensure that the customer has a great experience with the business or entity. The team at Qualtrics demonstrates the importance of these employees by showing us which industries rely on them the most, as indicated by a study that reveals which industries hire the most customer service representatives.
Their data revealed this ranking of industries:
- Retail Trade
- Professional, Scientific, Administrative, and Waste Management Services
- Finance, Insurance, Real Estate, Rental, and Leasing
- Arts, Entertainment, Recreation, Accommodation, and Food Services
- Transportation, Warehousing, and Utilities
- Manufacturing
- Educational Services, Health Care, and Social Assistance
- Information
- Wholesale Trade
- Public Administration
- Other Services except Public Administration
- Construction
- Agriculture, Forestry, Fishing, Hunting, and Mining
infographic by: www.qualtrics.com
