Telecommunication companies have a huge influence to almost every individual and they are said to be the closest ones in contact with the audience, considering the layers or levels of Human-Computer interaction. They also have had a huge problem with maintaining customer satisfaction, in 2018, the telecommunication company had the lowest average Net Promoter Score (NPS) out of all the others; an NPS score is a measure of how content a customer is from a company.
Anothen reason that makes it crucial for the telecommunication to switch over to AI is that they are constantly conveying a large amount of data. In addition to that, other fields of technology are constantly improving and if the Telecom companies don’t adapt now, they will be left behind regardless of their exceptional coverage, connection speed and storage. By parsing large data sets in a contextual manner, providing information or analysis where needed and the ability to trigger actions, AI can help telecom companies reduce costs and streamline processes through these advanced digital operations.
