Telecommunication companies have a huge influence to almost every individual and they are said to be the closest ones in contact with the audience, considering the layers or levels of Human-Computer interaction. They also have had a huge problem with maintaining customer satisfaction, in 2018, the telecommunication company had the lowest average Net Promoter Score (NPS) out of all the others; an NPS score is a measure of how content a customer is from a company.
Artificial Intelligence, thus, can be used here to make the overall image of a company better. They are able to use advanced analytical tools that comes with the technology to analyze, review and improve the behavior of the company with their customers. Companies that are already doing it have seen revenue gains and cost reductions within a few years of this implementation.
Anothen reason that makes it crucial for the telecommunication to switch over to AI is that they are constantly conveying a large amount of data. In addition to that, other fields of technology are constantly improving and if the Telecom companies don’t adapt now, they will be left behind regardless of their exceptional coverage, connection speed and storage. By parsing large data sets in a contextual manner, providing information or analysis where needed and the ability to trigger actions, AI can help telecom companies reduce costs and streamline processes through these advanced digital operations.
