Chatbots have replaced human agents to recommend services, answer customer queries and much more. You can see chatbots on every other site these days, but only some of them sound like humans and less like bots.
It is important to humanize a chatbot so your customers are assisted properly and that they feel understood. This will improve your brand's image and help your business grow.
Humanizing a chatbot is more simple than you think because although many people believe that chatbots function on AI, it is not true. Chatbots actually run on scripts that you can easily personalize to make your bot sound as human-like as you want.
With a little touch of humor and empathy, you can give your customers an enjoyable and engaging experience with your chatbot.
Let's take a look at some tips to humanize your chatbot so it stands out among others.
1. Create a character
One of the best ways to humanize a chatbot is to give it a character that represents your brand. If your chatbot has a name and personality, it'll leave a good impression on your customers and make them feel more comfortable and connected to your brand.
2. Your chatbot must remember users
A good chatbot must understand user intent and respond accordingly to maintain context in conversations. For instance, if the user has previously interacted with your chatbot, your bot must be able to greet or give suggestions on the basis of the previous conversation.
3. Add Images and GIFs
We all use emojis, GIFs, and images in our chats to express ourselves better or to crack some humor in the conversation. Your chatbot can do the same. This allows you to maintain a friendly connection with your customers by building a sense of trust.
4. Use Filler Words
We usually use filler words like 'um', 'erh', 'ah' etc. in our conversations to articulate our thoughts before we speak. If your chatbot is able to do this, it'll make it sound more humanized and less robotic.
You can manipulate your chatbot's language to develop an emotional connection with your customers. Pay attention to the way humans converse so you can use those characteristics in your chatbot. The more personalized your chatbot is, the more beneficial it will be for your business.