What makes the Apples store so unique? It’s customer service model, based on hospitality training from the Ritz-Carlton, has played a huge role in developing a loyal customer-base. More than half of customers will leave a brand they love after a few bad experiences. Yet, in 2018 Apple’s customer loyalty hit a record high at 90% proving they’re service is truly the gold standard.
Customer’s don’t just expect a great experience, they’re willing to pay a premium to get it. Learn how Apple outshines the competition in this infographic:
Infographic by: hospitalitymanagementdegrees.net