Yes, we are talking about customer metrics that you should implement to measure the performance, improvement, and loyalty of customers. There are plenty of metrics like NPS (Net Promoter Score), Customer Satisfaction Score, Customer Effort Score, Churn rate, Expansion revenue etc.
So curious what are those metrics? Our expert team put together some data and created an awesome infographic on the most important Customer Success metrics and how to calculate them.
Let discover 6 customer success metrics that offer unparalleled insight into your customer success
Infographic by: acquire.io