Strong leadership requires emotional skills. Those with high emotional intelligence are seven times more likely to be effective leaders. In the restaurant industry, emotionally intelligent managers generate 34% higher profits.
Employees with emotionally intelligent supervisors improve performance by 60%. Leaders who are able to understand and manage both their own emotional reactions and those of others create a positive work environment where employees feel more positive and motivated and are more engaged in their work. This leads to lower turnover, higher productivity, and higher customer satisfaction.


