Strong leadership requires emotional skills. Those with high emotional intelligence are seven times more likely to be effective leaders. In the restaurant industry, emotionally intelligent managers generate 34% higher profits.
Employees with emotionally intelligent supervisors improve performance by 60%. Leaders who are able to understand and manage both their own emotional reactions and those of others create a positive work environment where employees feel more positive and motivated and are more engaged in their work. This leads to lower turnover, higher productivity, and higher customer satisfaction.
How can you develop your emotional skills and become a stronger leader? Emotional intelligence starts with managing your own reactions. Keep a journal to help you reflect on your feelings in moments of high stress and how your emotions impact your reactions. Find a mentor to help guide you and consider how your actions will impact your employees.
Learn more about emotional intelligence in this infographic:
Infographic by: gradschoolcenter