There is an abundance of apps and many that are used on daily basis, there are many apps that the users don’t like much either of the reputation of the app or due to personal involvement.
According to a recent study, smartphone users collectively download approximately 250 million apps per day. Although data shows that app usage is increasing, but customer satisfaction with different apps is decreasing. This has driven many smartphone users into a love-hate relationship with their phones and the applications.
There are numerous reasons as to why a particular app might upset its users. Most common reasons are: frequent pop-up of ads, any kind of malfunction in the software, and most importantly poor user interface.
To find out how people react to a certain app, experts extracted and analyzed data from Twitter. The team dug deeper to find out which apps in particular trigger most negative response from its users in different countries and in United States.
The team of experts observed over 3 million tweets to rank the apps based on sentiments. Although there are many factors that could give this assessment a distorted angle (criticisms based on personal bias, the accuracy of sentiment calculation, and app reliability), it still provides some data on the most criticized apps. There is a wide range of such apps complained about from around the world. The net findings are: Snapchat, Reddit, TikTok, and Facebook all have negative mentions, Reddit getting the most negative response at least in the US.
Infographic by: electronicshub