However big or small the size of your business, offering excellent customer service should be central to your business model if you desire to succeed. It is important to provide quality and courteous customer support to all your customers, including potential, new and existing ones.
So, if you own an enterprise or are thinking of one and looking to implement a robust and efficient customer support, the following infographic, the three ways to deliver better customer service and consequently, customer retention and repeat business deserves your careful attention and study.
The WOW, customer perspective
You need to setup your customer service in a way that gives your customers a, wow feeling at the very first point of contact with your business.
Your prospective and existing customers should feel sold by the welcoming they get from the client support, especially from the live chat software put in place.
When customers are received, well and warmly, in an atmosphere of friendly customer service, statistics show that not less than 52% of customers would stay with you after the first purchase to buy more. But in the case where they experienced bad customer service, not less than 55% of them would switch to your competitor who offers better customer support.
You can turn your fortune around and retain more of your first time and existing customers by offering quality customer service characterized by:
- Friendly attitudes
- Improved communication through consistent messaging
- Provide real-time support through live chat software
- Use multimedia support channels to communicate more with customers
Respond to current customers
Don’t forget that, although customer service is a business creation, it functions in a diverse social environment where every client is socially active and cherishes good treatment.
For the reason above, 70% of happy customers will buy more from you and even recommend your services to friends and family on the account of your better customers’ treatment.
You need to spend quality time with your client, treat and show that you care about their feelings and wellbeing. Use every available communication means, including installing live chat software, to get across to them to reassure them of your continued love for them; treat every customer as unique and personal.
Spread the love
Your customer service goal should focus on making your customers brand ambassadors, noting that 87% of customers will share their experiences online while 33% will share individually between 4 to 6 people and your customer service would determine the tone of their comments as they share!
Infographic by: clickdesk.com