Microsoft is launching its AI-powered Copilot in Teams as a
premium feature, to a limited number of users in an early test. The feature can
be accessed during calls and within regular chats.
The way Microsoft 365 Copilot will work on Teams calls is
that it’ll generate real-time summaries of conversations, including important
information such as dates, names, and key points.
This can be especially helpful for salespersons, who must
deal with large flows of calls from customers and clients and are required to
keep track of key data. Copilot will also collect relevant questions from clients
about a service or product, benefits, pricing, etc. Additionally, it’ll capture
customers’ feedback and even suggest next steps. The information can then be
used when composing follow-up emails and addressing the questions asked by
customers during the calls.
Similarly, in chats too, users can use Copilot to extract key
points from conversations in chat threads. This will make it easy to
quickly catch up on conversations. The generated summaries can also be used to
create lists or tables.
After testing Microsoft 365 Copilot with the early access
program participants, the company will initiate a broader roll out of the tool.
