Twitter has released a new update for Direct Messaging that would be helpful to users: the ability to pin chats. You can now pin up to six chats at once to the top of your inbox. In that way, you can keep track of your important or favorite conversations.
Keep your fave DM convos easily accessible by pinning them! You can now pin up to six conversations that will stay at the top of your DM inbox.— Twitter Support (@TwitterSupport) February 17, 2022
Available on Android, iOS, and web. pic.twitter.com/kIjlzf9XLJ
You can access the new option by swiping to the right on any chat that you want to pin. Once you have pinned a chat, it will remain on the top even if new messages from other chats come in.
This is an easy way to exchange messages with your favorite people on the app, without having to scroll all the way down or search for their username to locate your conversations with them. It would also be useful for brands to keep in touch with customers with whom they have ongoing dealings with, especially because it could get difficult to remember customers’ usernames.
Twitter is also working on another DM tool to make message exchanging easier, which would offer the ability to search for keywords of the DM content to locate specific messages.
The DM chat pinning option has been released for
Android, iOS, as well as Twitter Web.