80% of people want to communicate with their healthcare providers through their phone, using texting or mobile messaging apps. Even more want the opportunity to communicate with a loved one’s care team in this way. But digital communication isn’t just a matter of patient preference.
Healthcare organizations lose money every year to communication problems, and patient care can suffer as a result. Every year, hospitals lose $12 million to communication problems. And 30% of malpractice cases are the result of a communication failure. Digital communication can save money and improve healthcare outcomes at the same time.
Patients are 14X more likely to read a mobile message than a message sent through a secure patient portal. Messaging increases the likelihood that patients will refill prescriptions, show up to appointments, schedule follow-up care, and stick to long-term treatment plans. At the same, clinical staff can easily communicate about patient care, reducing the chance of errors.
Learn how secure mobile messaging is transforming healthcare in this infographic.
Infographic by: info.sopranodesign