With the widespread of the COVID-19 pandemic preventing normal person to person interactions, many companies have added ways for customers to use their mobile devices to order goods online, and get those goods delivered to their doorstep or picked up outside a store. But even before the COVID-19 pandemic made it necessary to have no-contact options, many customers would rather avoid talking to and interacting with employees - in 2019, 69% of people would rather use a mobile device than come up and speak to an employee.
Consumers are using their mobile devices to do more and more in their daily lives. In 2019, mobile devices were used by consumers to manage their finances, make online purchases, access government services, receive telehealth care, and more. Mobile devices are also a good way for companies to reach out and speak to consumers - texting has shown much higher open rates, response rates, and lower response times than email by a massive margin.
Learn more about how mobile devices are being incorporated into the no-contact economy here.
Infographic by: info.sopranodesign