As the economy is facing some crisis in the pandemic, the
retail banks are also facing some pressure to transform. Digital banking is
much more in the norm now – more than ever.
As the world went into lockdown, the internet was the savior
of many businesses and sustained the economy. Digitally interacting with the
bank is what consumers are choosing these days. The unprecedented situation has
made it a necessity for banks to fortify their digital banking system. More
consumers are looking to switch on digital banking because they find it
convenient.
Compared to last year, digital banking has gained a lot of
traction, which is reflected in the World Retail Banking Report of 2020. The
summary of which can be found in the infographic below.
Infographic by: capgemini.com
