As the economy is facing some crisis in the pandemic, the retail banks are also facing some pressure to transform. Digital banking is much more in the norm now – more than ever.
As the world went into lockdown, the internet was the savior of many businesses and sustained the economy. Digitally interacting with the bank is what consumers are choosing these days. The unprecedented situation has made it a necessity for banks to fortify their digital banking system. More consumers are looking to switch on digital banking because they find it convenient.Compared to last year, digital banking has gained a lot of traction, which is reflected in the World Retail Banking Report of 2020. The summary of which can be found in the infographic below.
Infographic by: capgemini.com