Banking industry is very unpredictable in terms of customer
expectations. Most of the time, banking industry disruptors have to open a
Pandora’s box of customer expectations. However, now banks can thrive by converting
themselves into inventive banks.
BigTech and challenger banks are here to stay. The collaboration
between inventive banks and mature FinTech has been very effective. The digital
age has played a vital role in it. Few big factors are the low-cost offerings,
easy to use and faster, more reliable services. The model of these banks are
customer-centric and open platform, allowing agility and flexibility to the customers.
The World FinTech report explores the phenomenon and help fill
the gaps from all aspects to deliver a true reliable customer experience. Take a
look at the infographic below for the full findings of the FinTech Report of 2020.
Infographic by: capgemini,com
