We use words all the time to communicate our thoughts and express our emotions. Words matter, but not just in daily usage and informal situations. You tell your mom and dad that you love them you enquire your friend about their day, you even talk to your pet dog when you feel like it, and every time you use words with care and love. So you Your choice of words is equally important at work!
How you interact with your co-workers and employer, tells a lot about you. Sometimes, you may have an informal way of interaction with your fellows at work, but with people whom you barely know and are not frank with, it gets kind of tricky as to what you should say to them or how you should ask them about something. If you think of all the scenarios at your workplace, the most ambiguous situation is that when you are in a meeting, and you disagree with someone. How will you discuss your opinions with them in a manner that does not offend them?
It doesn't end there. Your customers require your immense support and care as well. Without actually offering good customer services, you are not being true to your work. This is even more applicable to you, if you are working for customer support! For example, if some customer has a complaint or suggestion, how will you respond to them in a way that they actually feel their voice is being heard?
Communication has the power to make or break a person . It is one of the many habits that a person can have, a soft skill that can be constantly groomed and improved. It's not only the spoken word that matters, but even the e-mails within your organisation or even customer e-mails, need to be written carefully. The scenarios are endless. Below are a few appropriate phrases for you to communicate better in different scenarios- at your workplace and beyond!
Infographic by: GrammarCheck