We set out to see if our own clients experienced any outcomes from their omnichannel campaigns and fitted with fresh information, we discovered that many of the other research have also been performing our outcomes.
We looked at marketers who in their campaigns used three or more channels and contrasted them to marketers who typically used only one channel.
Over single-channel marketers, the marketers who produced a more omnichannel experience gained a 90% greater client retention rate.
According to our information, single-channel marketers had a client retention rate of only 34.8%, while marketers using three or more channels had a retention rate of over 66%. This information shows how to build customer loyalty by using more channels to engage clients.
infographic by: www.omnisend.com