More than 60% of consumers report feeling that chatbots are the way of the future for customer service, and that's great news for businesses.
Soon, researchers predict, up to $0.70 could be saved per transaction via the use of bots, according to an infographic by Comm100, a chatbot provider.
With chatbot use growing, organizations must have a system in place to understand what sort of return they're getting from the technology.
![To Bot or Not to Bot? #Infographic #CustomerService To Bot or Not to Bot?](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhH9oZiFzfeuB0iTQrsNhzYTFO0Qwxxwr61f-qwUyraKShY7DmqM_Ez5edWH0L1UVLXwx5WgSttlQaLCOJz1mpmmZP-_broeyvtLjv70XwrXxLG4TaImqLyY2TBlnkj63H0JOHxC1s_thzV/s0/180702-infographic-chatbot.jpg)
Infographic by: www.comm100.com
Soon, researchers predict, up to $0.70 could be saved per transaction via the use of bots, according to an infographic by Comm100, a chatbot provider.
With chatbot use growing, organizations must have a system in place to understand what sort of return they're getting from the technology.
![To Bot or Not to Bot? #Infographic #CustomerService To Bot or Not to Bot?](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhH9oZiFzfeuB0iTQrsNhzYTFO0Qwxxwr61f-qwUyraKShY7DmqM_Ez5edWH0L1UVLXwx5WgSttlQaLCOJz1mpmmZP-_broeyvtLjv70XwrXxLG4TaImqLyY2TBlnkj63H0JOHxC1s_thzV/s0/180702-infographic-chatbot.jpg)
Infographic by: www.comm100.com