It is important to keep in touch with the maintenance pointers of your company because as time is passing, people are getting more and more accustomed to their expeditious routines. To help customers stay engaged with the services offered by your company, Google has come forth with a plan that will not save your customer’s time but will also get you quality remarks for your prompt services.
The most common questions asked by the customers before reaching a place always have something to do with their reassurance of the place. For instance, questions like “Is there any parking spot available?” or “How much gluten do you add to your cakes?” need to be answered as soon as possible, or the chances are the customer will lose interest and walk away, which is exactly what a business does not want!
Google Maps will now be offering chat features with the customers directly from its application. To start chatting with your customers, all you have to do is look for the option of “Updates” in the business messages of the application. This will route your Business Profile directly to the customers and communicate with them directly. To help customers find an easier way to strike a conversation with the business, the Google Map application offers a feature where the customer can easily use your post and resolve their query in the chatbox right away.
The new update by Google also comes with report generation, where you can easily view the total number of interactions between you and your customers over a period of time. This feature carries far more important because, apart from speedy communication, it also allows the users to analyze and deduce comparisons of their companies over different metrics. Google has always been the trendsetter, and this time it has set foot in this area to improvise and bring more features for the businesses and, most importantly, their customers.