Adobe’s new Lightroom App update erases users’ data

Published by Yamna Ali Friday, August 21, 2020

The latest update of Adobe’s Lightroom on iPhone and iPad have resulted in wiping off the photos and presets. These pictures were not synced on the cloud, and as confirmed by Adobe, they are unrecoverable.

The first case was reported by a user Mohamad Ali Eqnur on the Photoshop feedback forums two days ago when the Lightroom application on iOS devices was updated to the most recent version 5.4. The user posted his query asking why did all of his photos, watermarks, presets, and other data have disappeared upon the update. Several other users replied to the post complaining that they face the same issue. One of the users posted that due to the update, they had lost their data of two+ years.
Adobe confirmed the news yesterday afternoon, saying that users might face the loss of data upon updating to the latest version of Lightroom. It also confirmed that there is no possible way to get the lost data back. But, Adobe apologizes to every single user who had to face the inconvenience.

The new version 5.4.1 had been released with fixes over the issue; however, it is also unable to bring back the lost data. It is not yet figured out how wide-spread the lost data was. But, even if the malfunction affected fewer users, it is still counted as a significant loss.

The entire accident reminds and teaches the photographers that they should always have a secure backup of their photos, so even if glitches like these happen, they don’t have to face a lot of trouble. Many tech companies, even the giant techs, can also face such snags.