Social customer service is not just growing - it's growing up. Customer expectations have changed, the channel has matured and requires the same disciplines and accountability as traditional channels. This survey assesses Social Customer Service as a function, and the social customers who engaged, have evolved in the past year.
Infographic by: conversocial
![The State Of Social Customer Service #infographic #Business #CustomerService The State Of Social Customer Service](https://s-media-cache-ak0.pinimg.com/originals/4d/cf/94/4dcf94988e6b0efe9f4559f40ed0a8c6.jpg)