Find Ways to Improve Multi-channel Customer Service #infographic

Published by Web Desk Tuesday, March 3, 2015

Customer service is important and no two customers are the same for any business. This means that no two customer service interactions are the same. Thus it is important for companies to focus on multi- channel customer service. West Interactive has put together a really useful infographic that talks about how business owners can improve multi channel customer service through different channels like email and social media. There is a lot of useful information in these series of infographics that covers how must companies don’t interact with their customers the same way.

Research shows that nearly 83% of all online shoppers need some sort of assistance to complete a transaction. This is an eye-opening stat as it really shows the importance of being there to guide your customers through the buying process and being able to assist them as different problems arise. Which is the most common way that you interact with your customers?







Infographics by: westinteractive

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<p> <a href='http://www.visualistan.com/2015/03/find-ways-to-improve-multi-channel-customer-service.html'><img src='https://s-media-cache-ak0.pinimg.com/originals/19/a7/9b/19a79bf41a784114d1814cbdd468dca5.jpg' alt='Find Ways to Improve Multi-channel Customer Service #infographic' width='640px' border='0' /></a>You can also find more infographics at <a href="http://www.visualistan.com">Visualistan</a></p>