With the skyrocketing popularity of social media and mobile devices, customers want to interact with brands everywhere, all the time. Companies are seeing a surge in consumer preference for finding answers and resolving issues on their own. Here, we examine the changing attitudes in customer self-service, what customers are craving, and how your brand can come to the rescue.
Infographic by: zendesk
With the skyrocketing popularity of social media and mobile devices, customers want to interact with brands everywhere, all the time. Companies are seeing a surge in consumer preference for finding answers and resolving issues on their own. Here, we examine the changing attitudes in customer self-service, what customers are craving, and how your brand can come to the rescue.
Infographic by: zendesk
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The Rising Demand for Customer Self-Service #infographic
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