Talk To Me: Customer Crave Personalized Support in a Social World #infographic

Published by Web Desk Monday, March 10, 2014

Customers need more than convenient access to customer service; they need a level of genuine human interaction that drives positive customer experiences. 81% of customer service winners are outperforming their competition, and social media is growing in importance. However, studies still show 92% of interactions are on the phone, and 71% of consumers want to keep it that way. Here's what they think companies can do better to master the personal touch.

Infographic by: five9

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<p> <a href='http://www.visualistan.com/2014/03/customer-crave-personalized-support-in-social-media-infographic.html'><img src='http://www.five9.com/media_library/image/450/social-customer-service.png' alt='Talk To Me: Customer Crave Personalized Support in a Social World infographic' width='640px' border='0' /></a></p>